Yes, though it is easier to track orders online, if you prefer to phone in your order call us at 800/579-2587 or go to our contact us page.
How do you ship?
Our manufacturers ship either UPS Ground or FedX Ground.
What is my shipping cost?
Shipping costs are based on the costs charged to us by the manufacturer (shipping & handling) to deliver the product directly from their warehouse to your door.
What about sales tax?
We charge sales tax to our customers who live in our home state of Virginia, as required by law. Customers in other states are responsible for sales and use taxes as deemed by their home state.
How do I pay for my order?
You can pay by VISA, MasterCard, Discover, American Express, and PayPal (the well known and well trusted way to send money).
How will I know that you received my order?
You will receive an email confirmation of your order.
We take every precaution to ensure thay your credit card information is secure using SSL(Secure Sockets Layer), the industry standard protocol. For further information on this see our privacy policy page.
What if my item is damaged in shipping?
Please do not accept a package with serious visible damage. Notify us at customerservice@Zone4Pets.com and the shipping company within 48 hours of receipt of damaged item.
What if my item is defective or broken?
If by any chance you receive a defective or broken item, please email us at customerservice@Zone4Pets.com within 5 days of receipt of item.
What if you shipped the wrong item?
We do our best to ensure that you receive the correct items ordered, but if a mistake is made contact us within 48 hours at customerservice@Zone4Pets.com to request a return authorization. For further information please see Shipping Errors on our policies page.
What if I want to return or exchange an item?
See Returns and/or Exchanges on our policies page.
